SIGNUP, BILLING & ACCOUNT QUESTIONS
Can I receive invoices for my monthly Media Portal fee?
ANSWER: No. Not at the moment. Your credit card will be billed monthly, and your Media Portal account fees should appear on your monthly statement.
How many videos, audio clips and images will the Media Portal hold?
The simple answer is a lot. The more complicated answer is that the amount of video, audio and images that you store is based on a variety of variables.
Let's use an audio clip as an example. An audio clip that's 3 minutes long will take up less storage space than an audio clip that's 30 minutes long. An audio clip that's mono will take up less storage space than an audio clip that's stereo. An audio clip with very little compression will take up more storage space than an audio clip with a lot of compression. Additionally, a Media Portal with a lot of uploaded video content will obviously have less room for audio and images than a Media Portal with little to no uploaded video content.
You can refer to the Pricing & Signup page for some general and approximate estimations as to how much content you should be able to upload.
Let's use an audio clip as an example. An audio clip that's 3 minutes long will take up less storage space than an audio clip that's 30 minutes long. An audio clip that's mono will take up less storage space than an audio clip that's stereo. An audio clip with very little compression will take up more storage space than an audio clip with a lot of compression. Additionally, a Media Portal with a lot of uploaded video content will obviously have less room for audio and images than a Media Portal with little to no uploaded video content.
You can refer to the Pricing & Signup page for some general and approximate estimations as to how much content you should be able to upload.
What if I need more storage space in the future?
You can upgrade your account at anytime to increase your storage capacity. The Media Portal is initially setup with 5GB's of storage; so that everyone can afford to get up and running with their own Media Portal.
On the other hand, the Media Portal continues to become an even greater value for your online guests as you add more and more life-changing resources and content. This will of course require more and more storage capacity. You'll be able to upgrade your account when you're ready.
On the other hand, the Media Portal continues to become an even greater value for your online guests as you add more and more life-changing resources and content. This will of course require more and more storage capacity. You'll be able to upgrade your account when you're ready.
What is your policy on refunds?
While you can cancel your account at any time, no refunds will be issued for non-usage.
How do we update or change our credit card information?
You can update your credit card information at any time by logging in to your Media Portal's content management system, and clicking on the MY ACCOUNT tab.
What happens if the credit card expires, or is closed for some reason?
It is crucial that you keep your credit card and email information up to date at all times. If your credit card fails due to an expired or closed credit card account, or for any reason, we will make reasonable efforts to contact you via your provided email address that we have on file with your account.
However, please be advised, that should your Media Portal account be closed for any reason, your existing video, audio, images and text content will all be permanently lost.
While you would have the option of opening a new account should that happen, you would be required to re-upload any and all previously uploaded video, audio, image and text content... and your previous Media Portal address may or may not be available at the time of your new signup.
However, please be advised, that should your Media Portal account be closed for any reason, your existing video, audio, images and text content will all be permanently lost.
While you would have the option of opening a new account should that happen, you would be required to re-upload any and all previously uploaded video, audio, image and text content... and your previous Media Portal address may or may not be available at the time of your new signup.
Can I upgrade my account?
Yes.
Can I downgrade my account?
Yes. It's easy. You can only downgrade if you've already upgraded from the base Media Portal account at $149 per month. You cannot downgrade below this base account. If you'd like to downgrade from a previously upgraded account, you just login to your Media Portal's content management system, and downgrade your account from the MY ACCOUNT tab.
Since downgrading your account involves reducing the amount of total available storage capacity, you will be responsible for selecting "which" video, audio and/or image content you'd like to delete. For example, if you're switching from an upgraded package which holds 10GB's of content, and you're downgrading to the lowest basic account, which only holds 5GB's of content... then you'll have to delete enough content in order to fit into your newly downgraded account with less available storage capacity.
There will be an administrative fee that will be billed to your credit card anytime you downgrade.
For any downgrade in your storage/bandwidth package, your credit card twill automatically be charged the new rate on your next billing cycle, as well as the appropriate administrative fees related to that transaction.
PLEASE NOTE: Downgrading your Service may cause the loss of content, features, or capacity of your Account. The owners of this site and your Media Portal service does not accept any liability for such loss.
Since downgrading your account involves reducing the amount of total available storage capacity, you will be responsible for selecting "which" video, audio and/or image content you'd like to delete. For example, if you're switching from an upgraded package which holds 10GB's of content, and you're downgrading to the lowest basic account, which only holds 5GB's of content... then you'll have to delete enough content in order to fit into your newly downgraded account with less available storage capacity.
There will be an administrative fee that will be billed to your credit card anytime you downgrade.
For any downgrade in your storage/bandwidth package, your credit card twill automatically be charged the new rate on your next billing cycle, as well as the appropriate administrative fees related to that transaction.
PLEASE NOTE: Downgrading your Service may cause the loss of content, features, or capacity of your Account. The owners of this site and your Media Portal service does not accept any liability for such loss.
How do I cancel my account?
Just login to your Media Portal's content management system, and click on the MY ACCOUNT tab. You can delete your account from there. You are solely responsible for properly cancelling your account. An email or phone request to cancel your account is not considered a cancellation.
You can cancel your account at any time by logging in to the Content Management System of your Media Portal. The Content Management System provides a simple no questions asked cancellation link. All of your content will be immediately and irreversibly deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled. Additionally, your Media Portal address will become actively available for any prospective new church that signs up for a Media Portal account.
If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
You can cancel your account at any time by logging in to the Content Management System of your Media Portal. The Content Management System provides a simple no questions asked cancellation link. All of your content will be immediately and irreversibly deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled. Additionally, your Media Portal address will become actively available for any prospective new church that signs up for a Media Portal account.
If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.