GENERAL QUESTIONS
Are our media files uploaded to the Media Portal safely backed up?Can anyone else access my Media Portal account and potentially harm my content?
Can we install the Media Portal on our own server or hosting solution?
Can I have my Media Portal customized with different graphics or colors?
What is your policy on refunds?
Am I obligated to a long term contract when I sign up?
SIGNUP, BILLING & ACCOUNT QUESTIONS
Can I receive invoices for my monthly Media Portal fee?How many videos, audio clips and images will the Media Portal hold?
What if I need more storage space in the future?
What is your policy on refunds?
How do we update or change our credit card information?
What happens if the credit card expires, or is closed for some reason?
Can I upgrade my account?
Can I downgrade my account?
How do I cancel my account?
LANDING SECTION OF MEDIA PORTAL
What is the purpose for the two banners on the lower left-hand side of the Main Section?Can I edit the name and street at the top of the Media Portal?
What is the purpose of the large image area at the top of the main landing page?
What is the purpose of the text area on the main landing page?
Can I choose where the "VISIT OUR WEBSITE" button directs our online guests?
Can I replace the Media Portal logo in the top left corner with our own church logo?
VIDEO SECTION OF MEDIA PORTAL
What video formats does the video need to be in order to work with the Media Portal?Is there a specific size the video needs to be?
Is there an optimum compression setting for videos?
Can I move videos from one category to another once the video is already uploaded?
What if I don't want to enter text for each video?
Why is there an area for artwork in the Audio section, but not in the Video section?
What are "Keywords" for?
AUDIO SECTION OF MEDIA PORTAL
What audio formats does the Media Portal support?Is there an optimum compression setting for MP3 audio clips?
What is the easiest and best method for converting my audio content into an MP3 format?
Can I move audio clips from one category to another once the audio clip is already uploaded?
AM I ABLE TO ENTER GRAPHICS FOR EACH AUDIO CATEGORY, OR FOR EACH INDIVIDUAL MP3 AUDIO CLIP?
What if I don't want to enter text for each audio category?
What if I don't have artwork for each audio section?
Why is there an area for artwork in the Audio section, but not in the Video section?
What are "Keywords" for?
IMAGE GALLERY SECTION OF MEDIA PORTAL
What format do the images need to be in order to work with the Media Portal?Is there an optimum compression setting for the images?
Can I move images from one gallery to another once the image is already uploaded to a specific gallery?
Can I upload multiple images at once?
What are the "Text Captions" for?
What happens if I don't enter "Captions" for a specific image?
Can I come back and add "Text Captions" to my previously uploaded images later?
Can I rename my "Galleries" once I've already created them?